Need to know information

Peace of Mind and Confidence during Covid

Preparation and cleaning of your cottage for arrival

Although government restrictions have largely now been lifted, the virus has not gone away, so we are continuing to carry out all preventative changeover day measures to the same level we have been since July 2020.

Therefore in addition to our normal high standards of cleanliness we have in place a raft of extra preemptive measures relating to housekeeping and very specific extra precautionary cleaning on changeover days. Our revised cleaning protocol closely follows the same guidance prepared by PASC (Professional Association of Self Caterers) which was submitted to UK Hospitality and DCMS. We follow a two stage process involving our normal clean followed by a disinfection stage.

Social Distancing

Cheviot Holiday Cottages occupies a rural setting where social distancing is very easily achieved. In the interests of meeting government guidelines on social distancing practice we are also streamlining arrival and check in for our guests’ convenience.

Information and Ideas for your stay

Our communal information lounge will be closed for the time being and instead a range of brochures/walks leaflets will be placed ready in each cottage, and more can easily be provided on request.

Cancellation due to Covid of any new booking placed from Friday 1st January 2021 onwards:

National Lockdown due to Covid
In the event of a national lockdown, where you are prohibited from travel, and we are prevented from opening, you will receive either alternative dates or a full refund of the monies paid. Any refund payment is made on the original check out date.
This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
Regional/Local Lockdown due to Covid
In the event that your address is put into Local/Regional Lockdown, prohibiting you from travelling you will receive either alternative dates or a full refund of the monies paid (the same applies if our address enters a local/regional lockdown preventing us from opening).
Please note that this applies only to the single address given by the Lead Booker at the time of booking and does not apply to party members at a different address unable to travel due to local lockdown.

The refund/dates guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate or a track and trace alert. These events must be covered by you taking out travel insurance.

Any refund payment is made on the original check out date.
This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.

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